Follow up: I received a call shortly after my review from a supervisor at Regency Forest. I was issued an apology and a promise to give me a better urn with a replacement bag. This was a nice gesture. However, it took me almost two weeks to get it. Once again, I had to call and find out what was going on. Turns out my address was wrong. I would never have known if I didn't call back. I finally received the urn, and it was an improvement.
Warm, caring and wonderful.... Carol and Brian helped me through this most difficult time. They were attentive, kind and gentle throughout the process. Thank you so much.
I could not have had a better experience. Me and my husband had a horrible time dealing with putting down our cat and was so upset. We decided to have him cremated and was told he'd be returned to us in two weeks. Which was alittle upsetting, I didn't wanna leave him and I wanted him home for the holidays. Now mind you all this was the fault of the vets not regency. I called Monday morning to ask some questions about getting him sooner. They where extremely nice, told me I could bring him down within the hour and they could fit me in!!! I was shocked, the vet never told me any of this. I'm so glad I called. I got to bring him in myself, the people there are so friendly and caring. I was able to see him again, had a private viewing, was able to watch and make sure everything was done properly. The nice,man laid him out the best he could and had him wrapped lovingly. (The vet froze him). You could really tell they cared about your animal. You were able to sit there for the whole thing and wait. Which I did, I couldn't stand to leave him alone again. I really wish the vet had given me more information about what I was paying for. I would have missed all this, to think I could have just taking him right in that day and my husband could've been there. They put him nicely in my own urn I bought with me and wrapped him up nicely. There was no pushy sales people trying to sell you things. Thou they did have alot of really beautiful urns. Iam so thankful for them, making this the nicest experience I could ask for. My only thing is the vet should've been more knowledgeable. I hope regency sees this and knows that the vet's are not doing the best job at offering there services. Had I never calling my poor baby would still be alone and have had missed out on chance to have a little kitty funeral. I would hope to say I will never have to go back again but I know that's not true. I just know now, with my other babys, there experience will be perfect and I know what to do. Thank you regency for treating my cats life with the respect he deserved. Your all angels and do an amazing work.
Very kind and compassionate. The grounds were beautiful. The two women who helped us were great. Carol, thank you for your help and your kindness to our family.
I really want to be fair because maybe there are people who would like to use Regency Forest for cremation. I am not one of those people. They attempted to correct the mistake, and I appreciate that. However their lack of communication and follow through really burns me up. It's not what anyone should go through during the grieving process. I know no one is perfect and mistakes happen but, according to other reviews, this is an occurrence that happens too often.
They did the best care of my little sweet bunny and they take care of the grave very well. I'm very tankful they give owners a place where they can meet their beloved friends who Rest In Peace. I feel right and good that my baby rests at nice place like this.
My wife, and I, waited almost ONE MONTH to receive our babies' ashes. After numerous phone calls, and delays, we FINALLY got them. The bag the "urn" came in was ripped on BOTH sides, AND the "urn" was DENTED!!! How are we supposed to move forward when we can't even get the burial process right!!! I am highly disappointed with this company, and I would not recommend them to anyone who was unfortunate enough to have lost a loved one. Money is number one at Regency- Presentation is not.
Regency Forest Pet Memorial is a US Funeral Home based in Middle Island, New York. Regency Forest Pet Memorial is located at 760 Middle Country Rd, Middle Island, NY 11953, USA.
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